top of page

Shipping & Returns


If you’re looking to return or exchange your order, we're here to help! We offer returns within 30 days of purchase. You can return your product for a different product, or a refund* to the original payment method, if the product arrived damaged or the product was incorrect.


Please note the following exceptions to our return and refund policy:

  • Candles are custom made, therefore returns and refunds are not possible, unless product arrived damaged or incorrect. In the case of damaged or incorrect goods, a replacement candle will be provided.

  • Discounted items are final and cannot be returned or exchanged

  • Returned items must have tags still on and be returned in original product packaging

  • Returned items must have no visible signs of wear or use


To initiate a return, please complete the following steps:


  • Send an email to eve@redolencegems to request which products you would like to return/refund

  • Send all items back to the address provided


Additional Information:

  • Please allow 30 business days to receive your exchange or refund

  • Any shipping fees will be paid by the customer

  • For any further questions, contact us at


bottom of page